1. First, resolve the problems that caused the transfer to fail in the first
place. These may include:
If the reason for transfer failure is invalid EPP
key and you are certain you have the correct key, your old registrar may need to
resync the key. The EPP key information being provided by your current registrar
is not correct for transfer purposes. Please contact your registrar and
specifically request that they resync this information to provide the correct
key for transfer. Once you have obtained the current/valid EPP key, login to
your account at Mumbai Hosting and resubmit a new transfer request for your
domain.
If the reason for transfer failure is Domain Lock status, login at
your old registrar with your login information you were assigned when you
originally purchased the domain there. Look for a domain management area where
you can change the domain status to unlocked. If you are unable to find this,
submit a support request at your old registrar; they should be able to tell you
the correct procedure for doing this at their site.
If the reason for
transfer failure is the domain is not yet 60 days old, you cannot resubmit. In
this case any funds you paid for transfer will be credited to your account as
"Live Credits" under "Your Stats" in your Member Home at our site, so that you
may use these funds for another domain. Or, if it has been less than 30 days
since the initial order, we will issue a direct refund if you so request.
If
the reason for transfer failure is because you did not respond to the
confirmation email, make sure the Administrative Contact email address on file
in the WHOIS for your domain is correct. You MUST be able to receive email at
that address. During the transfer process a verification email is sent to the
Administrative Contact email for the domain; this email contains a link you must
click to approve the transfer. The web page you arrive at after clicking the
link requires you to select a choice of 'approve' or 'disapprove' for the
transfer. If you do not approve the transfer on this page, the transfer will
fail.
- 2 Users Found This Useful
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